11lab FAQ — All Your Questions Answered

No. Under 11lab's rules, each person may only register one account. Attempting to create multiple accounts may result in all accounts being permanently closed and any accumulated balance being forfeited. Please use a single account fairly.

If you're having trouble logging in, first check that your mobile number and password are correct. Make sure Caps Lock is off. If repeated attempts fail, use the "Forgot Password?" option. Try clearing your browser's cache and cookies and log in again. If the problem persists, contact support.

After logging in, go to Account Settings and click on "Security" or "Change Password". Enter your current password, then your new password, and confirm it. If you've forgotten your password, use the "Forgot Password?" link on the login page.

KYC (Know Your Customer) is an identity verification process. For larger withdrawals, you may be asked to submit a photo of your National ID or passport. This is done to protect your account and prevent fraud. Completing KYC verification also speeds up future withdrawals.

11lab supports all major mobile banking methods in Bangladesh:

• Mobile Pay
• Nagad
• Rocket
• Upay

Learn more Payment Page See.

The minimum deposit at 11lab is just ৳200 BDT — one of the lowest among online betting platforms in Bangladesh. Maximum deposit limits vary by payment method, with up to ৳50,000 BDT allowed per transaction.

Withdrawal requests are typically processed within 1–2 business days to your mobile banking account. VIP members may receive their funds even sooner. Completing your KYC verification helps speed up the process.

Please wait 15 minutes first, as processing can sometimes take a little time. If the deposit still hasn't arrived, take a screenshot of the transaction from your mobile banking app and send it to support. Include your transaction ID and support@11lab.bizto send us an email or reach us via live chat.

11lab does not charge any withdrawal fees. However, your mobile banking provider (such as Mobile Pay or Nagad) may apply their own transaction charges. The minimum withdrawal amount is ৳500 BDT.

11lab offers betting on more than 30 sports. The most popular choices among Bangladeshi players are:

• Cricket (IPL, BPL, T20 World Cup)
• Football (Premier League, La Liga, World Cup)
• Tennis, Basketball, Volleyball
• E-Sports

Learn more Betting Page See.

Live betting means placing bets in real time while a match is in progress. You can bet on constantly shifting odds at any point during the game. Log in, go to the "Live" section, pick your match, and make your prediction from the available markets. Quick decision-making is the key to live betting.

Once a bet is confirmed, it generally cannot be cancelled. However, if the cashout feature is available, you can take out a partial or full profit before the match ends. If an event is cancelled or postponed, your stake will be automatically refunded.

Odds represent the probability of a bet's outcome and your potential payout. 11lab uses decimal odds. For example, odds of 2.5 mean a winning ৳100 BDT bet returns ৳250 BDT in total (a profit of ৳150 BDT). Higher odds mean higher risk, but a bigger reward. On the match odds page View all live odds.

A welcome bonus is available on your first deposit after opening a new account. Simply register, make your first deposit, and the bonus will be credited to your account automatically. To view the full bonus terms and amount, Promotions Page See.

Turnover requirement means you need to place a certain amount in bets before you can withdraw your bonus. For example, a ৳1,000 BDT bonus with a 10x turnover means you must place at least ৳10,000 BDT in bets. Once the requirement is met, the bonus converts to your real balance.

After logging in, go to the Cashier or Deposit section and look for the "Voucher Code" box. Enter your code and apply it. If the code is valid, the bonus or credit will be added to your account automatically. To learn more about vouchers, Voucher Page See.

Cashback bonuses return a portion of your net losses over a set period. For example, 5% weekly cashback means you get back 5% of your total losses for that week. It's applied automatically and credited to your account every Monday. To view the full offer details, Latest Promotions Visit the page.

Yes. 11lab uses SSL encryption to keep all data secure. Your personal information and financial transactions are transmitted to our servers in encrypted form. Your data is never shared with third parties. To learn more, Privacy Policy Read more.

Change your password immediately and contact support. support@11lab.bizor contact us via live chat. Our team will promptly lock your account and launch an investigation. Never share your password with anyone.

Go to the "Security" section in Account Settings and enable the "Two-Factor Authentication" or "2FA" option. Each time you log in, an OTP will be sent to your mobile for verification. With 2FA active, no one can access your account even if they know your password.

VIP points are earned automatically as you bet and play. Accumulate enough points to level up and unlock new benefits. VIP members enjoy faster withdrawals, a dedicated account manager, and exclusive bonuses. To learn more, VIP Page See.

You earn points on every bet and gaming transaction. Sports Betting, Live Casino, and slots each have their own point rates. During special promotional periods, double points may also be available. Points can be redeemed for bonuses, free bets, and cash rewards.

Yes, your level may be reassessed if your account is inactive for an extended period or if you don't earn enough points within a given period. However, once you reach the highest VIP level, special protections apply. Playing regularly makes it easy to maintain your level.