Summary:
11lab treats your privacy as a top priority. We only collect data that is necessary to provide our services and will never sell or misuse it.
1Introduction & Scope
11lab (https://11lab.biz) is an online gaming and betting platform based in Bangladesh. This Privacy Policy applies to all members who use our website and app. By registering with or using 11lab, you agree to the terms of this Privacy Policy.
Our Privacy Policy is built in accordance with international data protection standards. Its purpose is to clearly explain how your personal data is handled, so you can make informed decisions.
Scope of Application: This Privacy Policy applies to all digital channels operated by 11lab, including the main website, mobile app (if available), live chat service, and email communications.
2What Information We Collect
11lab only collects information that is strictly necessary for delivering our services, maintaining security, and meeting legal obligations. We never ask for data we don't need.
Data collected directly from you:
| Data Type |
When It's Collected |
Why It's Needed |
| Full Name |
At the time of registration |
Identity Verification |
| Date of birth |
At the time of registration |
Age verification (18+) |
| Mobile Number |
At the time of registration |
Account communications and OTP |
| Email address |
At registration (optional) |
Notifications and password resets |
| National ID |
During KYC verification |
Legal Identity Verification |
| Mobile banking details |
Payment Processing Time |
Transaction Processing |
Automatically Collected Information:
- IP address and device type
- Browser type and language settings
- Session duration and page views
- Betting and transaction history
- Login time & location (city level)
Please Note: We never store your full payment card number or bank PIN. Payment details are held exclusively in the form of encrypted tokens.
3Why We Collect Your Data
Every reason 11lab uses your data is clearly stated below. We never use your information for purposes beyond what is specified.
- Account Management: For registration, login, password recovery, and account security.
- Transaction Processing: For processing deposits, withdrawals, and bonus distribution.
- Legal Compliance: To comply with AML (Anti-Money Laundering) and KYC regulations.
- Customer Support: For troubleshooting and customer support.
- Fraud Prevention: To detect and prevent suspicious activity.
- Platform Development: To analyze user experience and improve our services.
- Sending Notifications: To keep you informed about promotions, bonuses, and important updates (you can opt out at any time).
4Data Retention & Security
11lab follows the highest industry-standard technical practices to protect your data. Our security framework operates on multiple layers.
Technical Security Measures:
- TLS 1.3 / SSL encryption on all data in transit
- AES-256 encryption for stored data
- Two-factor authentication (2FA) support
- Regular security audits and penetration testing
- Firewall and DDoS Protection
- Server access logging and monitoring
Data Retention Period:
Data for active accounts is retained until the account is closed. Following closure, certain data may be kept for up to 5 years due to legal obligations. Transaction records are retained for tax and audit purposes.
In the event of a data breach: If a data breach occurs and your information may have been affected, we will notify impacted users within 72 hours.
5Sharing Information with Third Parties
11lab never sells your personal data. However, in limited circumstances, sharing certain information with specific third parties may be necessary.
Instances Where We Share Information:
- Payment Processor: Only the information required to complete transactions is shared with Mobile Pay, Nagad, and Rocket.
- Legal Authorities: Disclosure is required by law in response to court orders or government investigations.
- Fraud Prevention Services: Anonymized data shared with specialized service providers for suspicious activity detection.
- Technology Partners: Cloud and hosting service providers that operate the platform, all bound by strict confidentiality agreements.
Our Commitment: Your name, mobile number, address, and financial details are never shared with any party outside of those listed above. No data is passed to advertisers or marketing companies.
6Cookie Policy
11lab uses cookies to keep the website running smoothly. Cookies are small text files stored in your browser.
Cookies we use:
- Essential Cookies: To maintain your login session and ensure security — disabling these cookies will prevent the site from functioning properly.
- Functional Cookies: To remember your language preference and display settings.
- Analytics Cookies: To understand how the site is used — all data is anonymized.
You can disable non-essential cookies at any time through your browser settings. Note that doing so may limit certain features.
7Your Rights
Every registered member of 11lab has the following rights regarding their personal data. To exercise any of these rights, contact us at support@11lab.biz.
- Right to Know: You can find out what information we hold about you.
- Right to Rectification: You can update any incorrect or outdated information at any time.
- Right to Erasure: You can request deletion of your data after your account is closed.
- Right to Portability: You can receive a copy of your data in a machine-readable format.
- Right to Restrict Processing: You can request that we stop using your data for specific purposes.
- Right to Opt Out: You can opt out of marketing messages at any time.
Request Processing Time: All data-related requests are processed within 30 business days. Complex requests may take up to 60 days, and you will be informed accordingly.
8Minor Protection
11lab strictly does not provide services to anyone under the age of 18. Our Privacy Policy includes specific and rigorous provisions to protect the data of minors.
- Age verification is mandatory at the time of registration.
- If we become aware that a minor has created an account, that account will be closed immediately.
- We never knowingly collect or store personal information from minors.
- Parents or guardians can report suspicious accounts by emailing support@11lab.biz.
9Payment Data Security
11lab has put special measures in place to safeguard your financial information. The privacy standards for payment data are even stricter than for general information.
- Mobile banking PINs and passwords are never stored.
- Payment tokenization technology is used.
- All financial transactions are processed through SSL-encrypted channels.
- Transaction history is accessible only to the account holder and authorized staff.
- If unusual transaction activity is detected, the account is automatically secured and the member is notified.
Phishing Warning: 11lab will never ask for your password, PIN, or OTP via email or SMS. Any such message is fraudulent — please report it to us immediately.
10Privacy Policy Updates
11lab reserves the right to update this Privacy Policy as needed. We will notify you of any changes based on their nature and impact.
- Minor changes: This page will be updated quietly, with only the date at the top of the page changing.
- Moderate changes: A notice will be posted on the main page of the site.
- Major changes: Members will be notified via SMS to their registered mobile number and by email — at least 7 days before taking effect.
Continuing to use our services after any changes means you accept the updated policy. If you do not agree with the new policy, you may request to close your account.
11Contact
For any questions or concerns about this Privacy Policy, or to submit a data-related request, please get in touch with us.
- Email: support@11lab.biz
- Live Chat: Via the chat button on the website
- Time: 7 days a week, 24 hours a day
We take all privacy-related complaints seriously and work to resolve them promptly.